Security & Regulation

Monex USA is one of the first Money Service Businesses (MSBs) to be fully licensed in all required US States.

We are committed to world-class compliance and protecting your organization with strict adherence to all applicable regulations and codes relating to Anti-Money Laundering and Anti-Terrorist Financing. Monex USA’s policies and procedures were created in order to detect any suspicious activity that may threaten your transmission of funds.

We monitor numerous sanctions lists in order to screen our customer accounts, beneficiaries, and related parties or entities to ensure legal and positive customer relationships. These strict policies are enforced and regularly audited by a dedicated team of AML compliance and legal professionals that are here to keep your money safe.

Regulation

In addition to state licensing, Monex USA is registered with the U.S. Department of the Treasury as a Money Service Business (MSB) and also has oversight by three federal agencies:

• Office of Foreign Assets Control (OFAC)
  To comply with restrictions against debarred parties and/or individuals.
• Financial Crimes Enforcement Network (FinCEN)
  For ongoing compliance with the Bank Secrecy Act, as mandated by Congress.
• Financial Transactions and Reports Analysis Centre (FINTRAC)
  Canada’s financial intelligence unit.

IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT

To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.

Inquiries

Monex USA offers highly personalized and quality service to all clients. However, if you have a service related issue please contact your Monex USA Account Manager directly or if your service issue requires escalation please contact:

Mr. Will Vigliotta
Head of Operations
Monex USA
1101 K Street NW
Suite 600
Washington, DC 20005
800.834.2497 | wvigliotta@monexusa.com

If your FX Account Manager and the Operational Head cannot successfully resolve your service issue, clients in the following states may escalate their issues directly:

Clients in Alaska with unresolved service issues can contact:
If your issue is unresolved with Monex, 800-834-2497, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Formal complaints must be in writing, please download the form: Alaska General Complaint Form. Formal complaint forms may be submitted via: 1) Fax: 907-465-1230; 2) Email: msb_licensing@alaska.gov; 3) Mail: Division of Banking & Securities, PO Box 110807, Juneau, AK 99811-0807. If you have any questions regarding formal complaints, please call: 907-465-2521.

Clients in California with unresolved service issues can contact:
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dbo.ca.gov, or by mail at the Department of Business Oversight, Consumer Services, 1515 K Street, Suite 200, Sacramento, CA 95814.

Clients in Colorado with unresolved service issues can contact:
Colorado Division of Banking
1560 Broadway, Suite 1175
Denver, CO 80202
Email: DORA_BankingWebsite@state.co.us
Website: www.dora.colorado.gov/dob

Please write to the Colorado Division of Banking with full details describing the specific service issue you have experienced. Your correspondence should include the following information:

• Identify Monex and the names of people you have contacted at Monex. Please include the Monex phone number and address.
• Describe your complaint and outline all efforts made to resolve the issue.
• Provide copies of all correspondence relating to the specific service issue.
• Suggest how you would like the service issue resolved.

Clients in Minnesota:
You may contact us by email at hello@monexusa.com to voluntarily disqualify yourself from sending or receiving transactions with Monex Inc. All requests will expire one year from the date of request, unless requested for longer, or until you terminate the request in writing. Monex Inc. may automatically inform the Minnesota Department of Commerce Financial Institutions Division to include such individual on Minnesota’s “No Transmit List.” The Financial Institutions Division may from time to time provide the “No Transmit List” to us and any individuals on such list shall automatically be a Disqualified User. Please see Minn. Stat. 53B.27, subd. 3 for more information on the “No Transmit List.”

Clients in New York with unresolved service issues can contact:
Unresolved consumer complaints may be mailed to the New York State Banking Department, Consumer Services Division, as set forth in section 1.1 of Supervisory Policy G-1. Monex, Inc. is licensed and regulated by the New York State Banking Department.

Clients in Texas with unresolved service issues can contact:
Monex Inc. engages in the money transmission and/or currency exchange business under Chapter 151 of the Texas Finance Code. If you have a complaint, first contact the consumer assistance division of Monex Inc. at 800.834.2497. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking:

In Person or U.S. Mail
Texas Department of Banking
2601 North Lamar Boulevard
Suite 300
Austin, TX 78705-4294
Telephone Number: 1-877/276-5554 (toll free)
Fax Number: 1-512/475-1313
E-mail Address: consumer.complaints@dob.texas.gov
Website Address: www.dob.texas.gov